Refund policy

Refund & Return Policy

We offer a 7–14 day return window, which means you have 7 to 14 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition — unworn, unused, with tags attached, and in its original packaging
• The damage or issue must not be caused by human error (e.g., improper washing, accidental damage, or misuse)
• You must provide a receipt or proof of purchase

Items damaged due to customer misuse, improper care, or normal wear and tear are not eligible for return or refund.

How to Start a Return To start a return, please contact us at service@monsseas.com within the return window. Returns sent back without prior approval will not be accepted.

Return address: 600 Ridge Rd, Bldg 3, Piscataway, NJ 08854

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged in transit, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items The following items cannot be returned:

• Sale items or items purchased with a discount code
• Gift cards
• Custom or personalized items

Exchanges To exchange an item, please return the original item first. Once the return is accepted, place a new order for the replacement item.

European Union — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition with tags and packaging.

Refunds Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the transaction.

If more than 15 business days have passed since your return was approved, please contact us at service@monsseas.com.